Immediate Refund Requested

Xfinity Customer Support,

I am writing to address a concerning issue of unauthorized charges that have appeared on my account since May 2023 all the way to October 2024. These charges are related to a service that I did not authorize, and for which I have neither received nor utilized any associated equipment, such as a phone or SIM card.

I am an active customer for Xfinity Home and would need to cancel if the Xfinity Mobile issue is not promptly resolved. 

Despite never ordering or using these services, I have continued to incur charges. I rightfully request a full refund for these charges as they pertain to a service that was neither requested nor rendered.

Please treat this matter with urgency, as I would like to ensure that no further unauthorized charges are applied to my account. Additionally, I request confirmation that this service has been canceled and that my account is secured from any further unauthorized activity.

Thank you for your attention to this matter. I look forward to your prompt response and a swift resolution.