Impossible to cancel my services

I've been trying to cancel all services. However, I have never been able to do so. The account is still active, and t I am still being billed for the whole month. Every time I contacted them they said the service is still active and they told me that they have canceled all services in the end. I confirmed that the bill is $47.5 multiple times in the chat, and they said yes. However, the bill has never been updated.

Responses

XfinitySara

Official Employee

•

1.3K Messages

1 month ago

Hello, @user_6cuny8! Thank you for taking the time to create a post with your service and billing concerns. Our Digital Care Team is the best at reviewing and resolving issues as quickly as possible, and it would be my pleasure to help however I can! Since we do bill in advance, and disconnect orders may take several days to complete even when billing stops sooner, it's possible that the latest statement generated while the work order was still in an open status. This could lead to the impression that you owe more than you do, but we can always double-check for you! Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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Billing

user_6cuny8

Impossible to cancel my services

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