2 Messages
Impossible to cancel service and receiving bills
I moved out of my last apartment 3 months ago and moved almost three thousand miles. I had reached out to Xfinity for cancellation of the service in June. Xfinity still won't cancel the services, saying the system has my request cancellation status "pending". Is this fraud from Xfinity? What is Xfinity trying to do?
XfinityLinda
Official Employee
•
1.4K Messages
2 months ago
Oh, wow! This would definitely be cause for concern for me as well. Thanks for reaching out here in our community for assistance, @user_0u9sca. We will gladly review your account and get you the status of your cancellation. To get started, please send us a Direct Message with your full name and address. We look forward to hearing from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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