Incorrect balance shown on account page.

@user_ij4wva

Thanks for reaching out to us,  this link https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill has great information on how to review your 12 months have passed detailed billing statements, this will show you what your detailed charges are and if there is any credits or debits that were added to your account

 If you have a negative balance on your account it could be due to possible changes you made to your account or if we applied any credits to your account.

 If you would like me to take a look at your account to see what transactions have been made go ahead and send me a direct message with your full name and complete address

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message