Visitor
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3 Messages
Incorrect bills
In July, I exchanged one box for another at an Xfinity store, and have a receipt for the returned box. However, I am now being charged for a third box, even though I still have only two at my house. I chatted with customer support on the app TWICE, and both times, I was assured that I would receive an updated bill removing the charge for the third box. TWICE, this is not happened. I am beyond frustrated. I also tried to contact Xfinity support on X, and nobody responds. Can someone PLEASE help me?
XfinityJanelle
Official Employee
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1.8K Messages
14 days ago
Hey , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your equipment return. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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