Visitor
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1 Message
Incorrect charge appearing month after month
I have been a customer of Xfinity for many years, and I am unbelievably frustrated by the horrendous customer experience.
For the last year or so, I have had an incorrect charge appearing on my account every month. The charge says that I have an unreturned device. However, when I go to https://customer.xfinity.com/devices/returns, it says I do not have any devices to return.
I have talked to customer support every [Edited: "Language"] month for the last half year and although every single person promised to fix it, they did not. I still see this charge showing up month after month. Sometimes, I am busy and do not have the time/energy to spend hours fighting with customer support and just end up paying it. This seems like complete fraud from Xfinity.
Can you get it together, please?
XfinityKei
Official Employee
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1.9K Messages
3 days ago
@user_eq29xm I'm sorry to hear of your bill concerns and how this experience has made you feel. I can resolve this for you. Please direct message me your first and last name along with your full service address so that I can assist you. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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