Incorrectly charged fee

In May I ended my use of Xfinity internet. My 12 month contract was up May 10 and my last day of service was May 10. However, in June Xfinity charged me an early termination fee. I've called the customer service number 4 times and seem to be getting nowhere. The first 3 said I would be getting a refund, but it never came. The last guy just said my request was denied.

Is there some way to direct message Xfinity to try and get the refund?

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XfinityAbby

Official Employee

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1.2K Messages

10 hours ago

Hello @user_rbcqdv thank you for taking the time to reach out to us! I would like to take a look at your account and see how we can help!

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

For an example of how to send us a direct message, Check out this link
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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user_rbcqdv

Incorrectly charged fee

XfinityAbby

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