2 Messages
INCORRECTLY CHARGED & SENT TO COLLECTIONS
I called to have my service stopped in August 2024, only to find that the representative had not adequately done so after receiving a $124 bill after not having been at the residence for almost 3 months in October/November. It was then sent to collections incorrectly, after reps told me not to worry about the matter as it was wrong and would be fixed. It's been 5 months of calling, emailing & chatting with representatives who have repeatedly lied to me. This is a terrible way to exploit customers who have paid for mediocre services. I have done everything in my ability to get this issue resolved and removed from my credit as it has tanked my score 100 points. All of this is because of xfinity's crook procedures. What should I do, I've been sent to every department, given fake numbers & hung up on, please assist in resolving the matter.
XfinityJamesC
Official Employee
•
2.1K Messages
3 days ago
Greetings, @user_tbqpo6! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having so many issues with this old bill, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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