Increase in Bill

@user_18tmv0

Thanks for reaching out to us,  we do apologize for any inconvenience you're having with the data charges. The best way to determine where the data usage is coming from if you're using the Xfinity modem you can jump on the Xfinity app and see all your devices that are connected to your network and then you can do what I had to do at one time which was add profile names to each device that way I could see which device was online the most to help me dark narrow down and to be able to monitor my data usage.

What's great about our new simplified Internet plans t https://www.xfinity.com/broadband-labels they now include unlimited data and the option to use Xfinity mode for free.

I'll be happy to take a deeper look at your account to see how we can help you with your data usage or  looking into getting you to a plan where you don't need to monitor the data usage.

 To get started go ahead and send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Of course they are overcharging. They have for years. Time for a change. My bill increased by $20 last month and I am ready to find another internet provider and simply stream what I watch on TV.