Visitor
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1 Message
Increase in billing without any warning or explanation
Hello, I just noticed that my bill increased from 65 to 75 last month and it suddenly jumped to 129.71. I can dismiss the 75 payment but I would like an immediate refund for 129.71. I just made the payment but the payment is for July and it is not due till July. The xfinity customer service was of no help and I would like an explanation to why there was no prior warning to change in the bill and an immediate refund please.
XfinityEricB
Official Employee
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2.3K Messages
7 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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