Increase in internet rate

The promotional rate on my internet recently ended causing the rate to increase from $35 to $94 per month. I’d like assistance finding a more reasonable rate. Thanks.

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XfinityAlfonso

Official Employee

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1.6K Messages

18 days ago

Hello user_dgg73j have you had a chance to check out our Xfinity Plan Builder? Any new promotions you find can be signed up for quick and easy online!

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user_dgg73j

5 Messages

It appears there are no options for internet only. To receive a lower rate you’re required to add a mobile line and I’m interested in doing that.

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18 days ago

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user_dgg73j

5 Messages

@XfinityAlfonso https://forums.xfinity.com/conversations/billing/increase-in-internet-rate/67f03cc6b52de854d45cdf3f?commentId=67f03f1267ee1e66461ab159&replyId=67f03f9c67ee1e66461ab66e

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18 days ago

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XfinityAlfonso

Official Employee

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1.6K Messages

Thank you for letting me know you've checked already

user_dgg73j We do want to encourage those self-service options as they are really convenient. Am I understanding that you'd like to add a Mobile line also, or was that a typo?

We'd love to follow up with you 1-1 to help find that next best new plan for your needs.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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18 days ago

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user_dgg73j

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@XfinityAlfonso I’m unable to find the chat icon so can’t send a direct message. Please advise.

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18 days ago

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XfinityDemitrius

Official Employee

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1.8K Messages

Are you on a mobile device or computer? The icon should look like a chat bubble or chat box with lines in the middle. @user_dgg73j

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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18 days ago

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Billing

user_dgg73j

Increase in internet rate

XfinityAlfonso

user_dgg73j

user_dgg73j

XfinityAlfonso

user_dgg73j

XfinityDemitrius

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