Contributor
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21 Messages
Increase in rate despite being on contract. Please DM. Thanks!
Hi,
I am on a 2-year contract for my Xfinity Internet Service. At the time of signup, I was under the impression that the quoted total monthly price would not change for those two years. However, there is an increase in the rate on the current bill, though I am still within the 2 years of the contract. On looking at the itemization, it appears that the credit for paperless billing has reduced from $5 to $2.
Please let me know what needs to be done so I continue paying the total promotional rate for the rest of the contract period. Thanks!
Accepted Solution
XfinityBillie
Official Employee
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3.2K Messages
2 months ago
@vbonline Thank you for taking the time to reach out to us here on our Xfinity Forums! I know it can be frustrating to see any increase in your billing, as a mom of 3 I keep a close eye on my budget and regularly review my bills. I know that every penny counts! Your contract discount hasn't changed, that rate will remain the same until the end of the promotional agreement. Other taxes and fees are subject to change, and we recently changed the automatic payment discount for using a credit/debit card from $5.00 to $2.00. You can sign up for automatic payments with a checking account, using your banking and routing number for a $10.00 discount, which will replace the $2.00 automatic payment you are currently receiving. You can click this link for directions on how to update your payment method.
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user_eime2g
1 Message
7 days ago
The same thing happened to me. I was on a $45 a month two-year contract that was increased to $48 effective January 2025 because they changed the auto-pay discount from $5 to $2. I spent over an hour and a half with them on the phone today to get them to honor my locked-in rate, but they refused to budge, saying that this is their new policy. This violates the spirit of the locked-in rate guarantee. I expect contract terms to be honored and know that this is a direct violation of my consumer rights. I will be reporting this to the FCC and state consumer protection agencies so that they can look into Xfinity and fine them for their predatory practices.
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