1 Message
Increase is ridiculous. Poor service.
Significant bill increase for no reason only for 100 more MBS and charging me 45 more dollars my bill was only 40 bucks now I’m paying 95 do you guys offer 1100 for 105 now I can’t even downgrade so I can stick with you guys. I already got on the phone with somebody told me I just have to pay it until I can downgrade after 90 days so no thanks going elsewhere outages twice a month for the past year thinking you guys will fix it but now you’re just overcharging. It was nice while it lasted not worth it. Do not recommend
XfinityPaula
Official Employee
•
1.4K Messages
25 days ago
Hello user_roo. Thanks for sharing your experience with the account changes and frequent interruptions. I'm sorry to read about all this trouble we had. I wish there were options for us to help out with the service and the promotions. Price is the controlling factor in my home, so if a company cannot meet my budget changes need to be made.
If you would like I would love to look over things for us. I know you mentioned another provider, but if you haven't made a move, I can help.
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