Increase

We value your preference and commitment throughout the years! We are committed to delivering the best in class products and services and continuously invest in technology and innovation. Our pricing is reflective of that. We make every effort to extend fair and reasonable pricing based on the value and reliability of our services.

We also, notify of any upcoming changes including plan and billing changes in the next thirty days on your statement. 

If this is an unrelated charge to promotion then it can be a one-time charge and this can be viewed on your statement broken down to, if this was a data, equipment or purchase, as well or on the Xfinity app. 

With that in mind, I would be happy to look at your account and see if any promotional offers are available to you at this time.

Feel free to send us a direct message with your full name and service address to get started. 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Concern moved here to the Billing help section.