India call center ineffective

I have had nothing but problems getting our monthly bill corrected. I have tried four times. Your call team is very nice on the text and phone but extremely ineffective in solving the problem. Each month, we are charged a different amount for our monthly contract. I also get different responses so very inconsistent in what they believe the monthly contract costs are. Always trying to sell me cell phone service, which I won't do at this time due to the problems with our monthly contract. Please do better training. This customer service problem will chase customers away!

Responses

XfinityAbby

Official Employee

•

56 Messages

13 days ago

Hello

user_5u8pxf I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your billing, but you have definitely come to the right place for assistance. and I would love to help you get this resolved. In order to help you further can you please send us a direct message with your name, account number and service address.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

0

Billing

user_5u8pxf

India call center ineffective

XfinityAbby

New to the Community?