Visitor
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1 Message
Inquiry of billing charge - Lmtd Basic Converter
I just found there is unexpected charge as name of "Equipment & Services - Lmtd Basic Converter" from last OCT'24 and it was not charged before OCT'24. I don't know what is the Lmtd Basic converter but it was mentioned to return equpiment to avoid future charges.
Can you help me to clarify it since I believe it's wrong charge and I also found there are several same claims from other guys too.
Thanks.
XfinitySara
Official Employee
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1.6K Messages
6 hours ago
Hello, @user_5dbrwj! Thank you for visiting our Xfinity Community Forum, and for posting your billing concerns. It sounds like you're being charged for an unreturned TV Adapter (TV Box), and we can definitely take a closer look for you. Our team is great to work with because we'll always do whatever we can to review and resolve things quickly! I see that you also sent a direct message, which we've already responded to.
Please note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further.
Give me just a few minutes to reply directly, via DM. Thank you!
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