1 Message
Installation fee waived
During singing up, I got a promise for installation fee waiving after switching a service provider. In the 2nd month, I got the bill with installation fee. I am not sure how to get that fee to be removed.
1 Message
During singing up, I got a promise for installation fee waiving after switching a service provider. In the 2nd month, I got the bill with installation fee. I am not sure how to get that fee to be removed.
XfinityAlyssaA
Official Employee
•
1.7K Messages
1 month ago
Good evening @user_tb4sx5, and thank you for reaching out to our dedicated Communities team here on our Forums, we appreciate it. I hope you are having a wonderful weekend! I see that you reached out because you were promised the installation fee would be waived after switching providers but got billed with the installation fee. Rest assured, our team is on your side and here to help! We'd be happy to review your account to see if we can get that credited back for you. We will first need to collect some information to get your account pulled up and then verified. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We look forward to working with you further! 😀
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