Skip to main content
user_rtz4h9
1st Topic

Visitor

 • 

2 Messages

09/17/2026 7:18 PM

Installation fee

Hello,

I am writing today to discuss and dispute my installation fee. There was issues with installing the modem partially due to the previous person in my apartment not paying their bill and the wiring inside of the building not properly functioning. 

This was outside of my control and the $100 installation fee on top of my billings is a bit excessive. If I am in the wrong due to the terms and conditions I will completely understand.

Question

 • 

Updated 

5 days ago

27

1

0

Oldest First
Selected Oldest First
XfinityVictor

Official Employee

 • 

2.5K Messages

5 days ago

 

user_rtz4h9 Hello, has anyone addressed your installation charge concern yet?

 

2

0

user_rtz4h9

Visitor

 • 

2 Messages

No, no one has addressed it.

Like

Reply

5 days ago

0

XfinityVictor

Official Employee

 • 

2.5K Messages

 

user_rtz4h9 

Hello, I am happy to be of assistance. Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us: 

 

1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

 

For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

5 days ago

0

forum icon

New to the Community?

Start Here