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Danimike85
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Visitor

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2 Messages

Monday, July 21st, 2025

Installment plan

I set up a plan on Friday on online chat paid $50 and was told my services would not be interrupted.  I woke up this morning to suspended service. I paid the past due balance because I need the services for work but am completely frustrated. I spent over 2 hours Friday setting everything up and now I had to pay a lump sum of money I don’t really have. 

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3 months ago

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XfinityThomasB

Official Employee

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2.3K Messages

3 months ago

Good morning Danimike85

I am sorry that you had a frustrating experience. Could you please clarify if this was a repayment plan that you had set up, or a promise to pay of the past due balance? 

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Danimike85

Visitor

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2 Messages

Hi!  This was a repayment installment plan that was supposed to be for 12 months. 

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3 months ago

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XfinityArmand

Official Employee

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2.4K Messages

We are glad to take a closer look at this for you @Danimike85.  So that we can get started, please feel free to shoot us a private message with your details. 

 

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

 

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3 months ago

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