Installment plan

I have been told numerous times I am eligible for an installment plan but no one has helped me set it up. They provide steps that do not work at all and there has been no resolution. I will be cancelling services if this is not resolved

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XfinityAngie

Official Employee

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2.8K Messages

9 days ago

user_vbaodm, thanks for reaching out through Xfinity Forums. You may be eligible for a payment arrangement that allows you to pay your balance over time. Please sign in to the Xfinity app or xfinity.com/bill to check available options.

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user_vbaodm

Visitor

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2 Messages

Same option they have given me and it does not work.

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9 days ago

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XfinityAngie

Official Employee

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2.8K Messages

user_vbaodm,

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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9 days ago

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Billing

user_vbaodm

Installment plan

XfinityAngie

user_vbaodm

XfinityAngie

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