Visitor
•
1 Message
Internet access recover
My cable was shut off due to non payment. After making my payment I have cable but no internet yet.
Visitor
•
1 Message
My cable was shut off due to non payment. After making my payment I have cable but no internet yet.
XfinityCarolyn
Official Employee
•
156 Messages
2 days ago
@user_4yct42 Thanks for reaching out to us regarding your internet service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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