U

Thursday, January 16th, 2025 7:47 AM

Internet and Mobile bill not updated

Hi,

I have disconnected my internet service as i moved out of country, Xfinity agent at store (Xfinity store where i submitted service disconnect request) informed me that i won't be charged contract breakage fee however my final bill included one-time charge towards contract breakage. I called xfinity customer care several times and also had chat with them, customer care agents assured that they will be updating the final bill excluding one-time charge however it was never updated, now the bill is pastdue and late payment charges getting accumulated to original bill amount, please look into this issue and resolve it asap.  My call and chat logs with Xfinity agents can be verified as proof of assurance to waive-off one-time charge.  Similar issue with my mobile bill, it should be 0.00 and is not updated.

Official Employee

 • 

1.5K Messages

2 days ago

@user_z5qm7z Hello there! We appreciate you reaching out to our Community Forums Team for assistance with closing out your account, and your billing. Having unexpected charges would be alarming. I would be happy to take a closer look today. Can you please send a Direct Message with your name, and service address? 

 

Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

2 Messages

Hi, I am waiting for response in Direct-Messaging. Can someone respond me?

Expert

 • 

31.1K Messages

@user_z5qm7z​ 

Hi, I am waiting for response in Direct-Messaging. Can someone respond me?

Did you send the DM to Xfinity Support?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
forum icon

New to the Community?

Start Here