1 Message
Internet bill doubled without warning
My bill nearly doubled last month without any warning. How can I resolve this? It's way too much for what I planned for.
1 Message
My bill nearly doubled last month without any warning. How can I resolve this? It's way too much for what I planned for.
XfinityRay
Official Employee
•
2.2K Messages
1 month ago
Hi there, user_160ius! You are at the right place for assistance with your bill and package. The Xfinity app can be very handy in this situation. The My Account section has your last 24 billing statements. The PDF or downloadable version of your statement will show all the details of what makes up the total balance and any changes. This link shows how to view them. From there, you can look at plan options and make changes by signing in at our handy Plan Builder.
We are happy to take a look at this with you! Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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