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user_q64qgh
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Visitor

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1 Message

08/29/2026 8:04 PM

Internet bill increased from $50 to $70 — looking for loyalty pricing

My internet bill recently increased from $50 to $70 per month. I currently have 500 Mbps internet service, own my modem, and have been an Xfinity customer since 2018.

I would like to review any existing-customer, loyalty, retention, or promotional offers available on my account that could reduce my monthly internet cost. I would prefer to keep approximately 500 Mbps, but I am open to 300 Mbps if there is a meaningful price difference.

I am looking for internet-only pricing and am not interested in adding mobile, TV, phone, or rented equipment.

Could an Xfinity representative please help me review the available options?

Question

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Updated 

9 hours ago

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XfinityJeffB

Official Employee

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699 Messages

23 days ago

Hello user_q64qgh, thank you for reaching out. We appreciate your time, and I will be more than happy to review options and see what we have for you. To do this, I will need some account information best kept private. 

Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.


Here's the detailed steps to direct message us: 
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.


For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum

 

 

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user_gi4q35

Visitor

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1 Message

10 hours ago

Hello, how do I speak with an agent regarding the price increase that is coming up. I got an email the other day about locking in for 5 years. Can someone please help?

Thanks!

1

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XfinitySean

Official Employee

 • 

1K Messages

Hi user_gi4q35, thanks for reaching out here on the forums! You can quickly find promotions available to your account through the Xfinity Plan Builder, or our team can take a look to see what's available, if you prefer! If so, please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

 

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