Hello, @user_uxbw8n thank you for taking time out of your day to reach out over Xfinity Forums. You've contacted the right place for assistance with your billing concern, and want to help answer any questions. I do want to make sure I'm on the same page, and had a couple of questions when you have time to answer:
- Did you have existing service, and make a change in the middle of your billing cycle? - Does the March billing show any prorated credits, and billing cycle days?
@user_uxbw8n, Thanks for the update, we appreiate4 it! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJustinC
Official Employee
•
1.1K Messages
2 months ago
Hello, @user_uxbw8n thank you for taking time out of your day to reach out over Xfinity Forums. You've contacted the right place for assistance with your billing concern, and want to help answer any questions. I do want to make sure I'm on the same page, and had a couple of questions when you have time to answer:
- Did you have existing service, and make a change in the middle of your billing cycle?
- Does the March billing show any prorated credits, and billing cycle days?
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