Internet disconnected

Hey there, @user_b6kf1g! Thanks for bringing your billing concerns to our attention on the Xfinity Community Forum. You're in good hands with our team here! We're great to work with because we'll always do whatever we can to help, providing all the information you need. There are a couple of ways for you to address a past due amount and/or service interruption due to non-payment. If eligible, you can set up a payment arrangement as seen here. Alternatively, you may be able to set up an installment plan as seen here. Typically, we no longer set these up remotely, on your behalf. So please start there, and let us know if you're able to confirm a plan that's already in place. If we need to take a closer look, we can do that as well. Thank you so much for your time!