Visitor
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3 Messages
Internet Package Plan
I chose a $40 plan and paid the same amount for September. Now the billing statement for October shows $50. Why am I being charged an additional $10 when I had subscribed for $40 plan 1Gigabit?
Visitor
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3 Messages
I chose a $40 plan and paid the same amount for September. Now the billing statement for October shows $50. Why am I being charged an additional $10 when I had subscribed for $40 plan 1Gigabit?
XfinityJon
Official Employee
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639 Messages
13 days ago
Good evening user_krtn3a. I can understand the concern if you are seeing a different price than originally expecting. One thing that comes to mind right away, is the autopay and paperless billing discount. For customers enrolled in paperless billing and autopay from a bank account, there is a $10 discount applied. If either of those options are disabled or changed that would be one reason for the additional $10.
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