1 Message
internet price is not affordable
Hello Support Team,
I noticed that my internet rate has nearly doubled recently, which has been challenging for me to cover, especially as I was recently laid off from my job. I’ve reached out to tech support a few times, but unfortunately, they haven’t been able to assist me with an offer or discount. Meanwhile, I’m aware that new customers are being onboarded at $60 for the same plan I currently have.
Could you please help me find a way to reduce my monthly bill or apply a discount to make it more manageable?
Thank you for your understanding and support.
Best regards
XfinityLinda
Official Employee
•
1.4K Messages
26 days ago
Thank you for meeting us here in our community about your billing concerns, @user_r4i9oj. I can definitely understand your frustration about the promotion ending and causing the bill to increase. I am also on a budget, and I am constantly looking for the best value for my services as well. No worries. You have reached the right team for assistance with your billing. In order for me to review your account, I'll need for you to send us a Direct Message with your full name, and complete service address. I look forward to assisting you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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