user_q4j8k8 It is past the 25th of March. I think we will need to take a closer look to get a better idea of what is going on for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJohnG
Official Employee
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1.6K Messages
23 hours ago
Thank you for reaching out to us here @user_q4j8k8. Have you checked the Xfinity app to see if there is a known service interruption in your area?
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