Internet-only plan promotion just ended, bill will now increase. Looking for a new Loyalty Offer

My 1GB internet promotion recently ended and my bill will now increase from $70 to $100/month. The new online plans listed in my account did not offer a promotion for my current internet speed. Having been a long term member for over 30 years, I would prefer to stay with Xfinity. Please review my account for any current Internet-only plan promotional offers. I look forward to someone assisting me in working out a solution.

Responses

Oldest First

Selected Oldest First

XfinityJoe

Official Employee

•

1.5K Messages

3 days ago

@user_4fc2e1 Good morning A great place to start is our Plan Builder, where you can review current promotions and make changes to your services. Be sure to sign in with your Xfinity username and password in the upper-right corner of the page to see the offers you're eligible for. It's always worth checking online first, too, since some deals are offered exclusively online and can provide additional savings.

3

0

U

user_4fc2e1

Visitor

•

4 Messages

Hello XfinityJoe, great suggestion! However, perhaps understated in the body of my first post, I had already first went through the Plan Builder in my account to review my current promotions, only to be left disappointed. The only available online offer is to upgrade the internet speed for the promo deal. I do not need a speed increase. I want to keep my 1GB plan for a lower price. Therefore, I am reaching out to you all here in hopes for assistance. Would you like me to send your team a direct message so we can review all the available promotions together?

Like

Reply

2 days ago

0

XfinityPaula

Official Employee

•

2.4K Messages

user_4fc2e1 Please forgive our overlooking that you already checked out the plan builder, and thank you for being with us for 30 years already! I personally appreciate it and think it speaks volumes for the services. Let's see if we can help out with the rates and dig into our promotional options.

Can you please send us a direct message with your name and service address?

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

2 days ago

0

U

user_4fc2e1

Visitor

•

4 Messages

No worries! Thank you for your response. Direct message sent. I look forward to seeing what promotions are available this time.

Like

Reply

1 day ago

0

Billing

user_4fc2e1

Internet-only plan promotion just ended, bill will now increase. Looking for a new Loyalty Offer

XfinityJoe

user_4fc2e1

XfinityPaula

user_4fc2e1

New to the Community?