1 Message
Invalid Charges
I got charged $100 for a technician's visit when the technician told me it was free as well as online. Is there a way I can fix that? I saw on other posts on the forum that y'all at Xfinity were able to waive the fee. Is it possible to do the same for me? Thank you!
XfinityRoberto
Official Employee
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1.5K Messages
12 days ago
Hello and welcome to Comcast @user_d8v008. I am sorry to hear that you got charged for the tech visit. You are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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