Visitor
•
2 Messages
Irritated
I recently decided to leave Xfinity after continuing issues with speed and issue with signal. My billing cycle is from January 11 to February 10, I asked my service to be discontinued on February 1. My understanding was that I would not have to pay the full bill and that the 9 days with out service would be deducted from that final bill. However, I am now being charged the full amount.
i have spoken to multiple agents and each gave me different amounts. This
XfinityNatalie
Official Employee
•
566 Messages
4 days ago
Hey there, Frustrated-26! Thanks for posting on our XFINITY Community forum. I would feel quite irritated too if my final bill did not reflect as expected. Not to worry! You have reached the right team to help look into this matter for you.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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