Is it possble to speak with a human??!!

I have major issues with billing. I only have internet and yet my bill changes and each month goes up!

The bots on the website are useless. When I finally found a number for billing, it automatically goes to hold and leaves a person on hold for over 30 minutes.

Worst customer service!!!

Responses

XfinityOrlandoM

Official Employee

•

1.9K Messages

2 months ago

@user_l8bc88

We are here to help! Go ahead and send me a direct message with your name and complete address and Ill will be happy to find you the best price for the services you love and need!

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your Messdage in the text area near the bottom of the window

Press Enter to sen it

2

0

U

user_l8bc88

2 Messages

@XfinityOrlandoM

No clue where the direct message button is.

Just shows how unhelpful Xfiniry Customer Service is

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2 months ago

0

@user_l8bc88, Try this:

Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

0

Billing

user_l8bc88

Is it possble to speak with a human??!!

XfinityOrlandoM

user_l8bc88

XfinityChelseaB

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