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user_hucp1y
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Contributor

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64 Messages

Thursday, September 25th, 2025

Closed

Issues not resolved

The chain customer service relations and customer service was discriminating rude dishonest about prices want to hurry up and you people and to get the service is they don't want they keep encouraging cell phone services free for a year I keep telling him no they keep asking and demanding these prices are better these reimbursement prices will save you money this is harassing the customer service harassing the customer insisting on trying to make the customer I believe this is the best deal is wrong or Comcast and Comcast relations I want to be reimbursed here this is not right this is not right at all I want Comcast to reimburse me immediately in contact me

Question

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Updated 

15 days ago

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user_hucp1y

Contributor

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64 Messages

15 days ago

Comcast Xfinity don't care if they resolve any issues they're think they're untouchable if they can't be sued they're wrong

1

user_hucp1y

Contributor

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64 Messages

Reimbursement order in in Court to answer these questions

15 days ago

0

XfinityThomasA

Official Employee

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2.9K Messages

15 days ago

Hello, user_hucp1y. Thank you for your feedback. It's important to us that we're all on the same page and our team is here to help in every way we can. Let's chat and take a closer look together. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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user_hucp1y

Contributor

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64 Messages

Let me make it very clear my name is [Edited: "Personal Information"]  Comcast Xfinity has discriminated against me poor services disrespect and that is not how you treat your customers if you want to talk to me you can give me a call to resolve this matter

(edited)

15 days ago

0

user_hucp1y

Contributor

 • 

64 Messages

15 days ago

Unresolved issues with Comcast Xfinity

3

0

XfinityThomasA

Official Employee

 • 

2.9K Messages

 

Our team is here, user_hucp1y. This is not the experience we want for anyone. We’d really appreciate the opportunity to connect, so we can gather all the details and work toward a resolution together. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I also wanted to provide altenative methods you're able to contact us with the link below.
https://www.xfinity.com/support/contact-us

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

15 days ago

0

Again

Expert

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32.7K Messages

@user_hucp1y​ 

Unresolved issues with Comcast Xfinity

I strongly suggest this time you send that DM to try and get this resolved.  This isn't a "pity party" forum - it's a help and support forum.  You came here seeking help, but you won't participate in that help by sending the DM numerous employees have asked you to do.  If you don't want to help them help you, then this isn't the place for you.  You were banned temporarily once for this, but the next one will be a permanent ban.  Do yourself a favor and send that DM so that your issue can be resolved!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

15 days ago

Again

Expert

 • 

32.7K Messages

@user_hucp1y​ 

Unresolved issues with Comcast Xfinity

Unresolved issues with user_hucp1y because they prefer to complain rather than solve their issue.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

15 days ago

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