Visitor
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1 Message
item return
I purchased f security cameras that did not work properly. I tried to return within the 30-day window, but was repeatedly given the run around. I spoke to people on the phone and in the store. I was not allowed to return the cameras within the 30-days. Now I have cameras that don't work, and yet you think I am going to pay Xfinity over $1,200.00. Get real. You can have your faulty cameras because I have no intention of paying for them.
XfinityJoe
Official Employee
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953 Messages
4 days ago
Good morning @user_69uete I apologize for the poor experience! We would be happy to open a ticket with our Xfinity Home team.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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