Visitor

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2 Messages

07/02/2026 3:17 PM

Itemized bill

I need to get an itemized bill for mobile with my device balance on it prior to canceling. I paid the device off in March 2026 and no one can give me an itemized bill with the device information. 

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Official Employee

 • 

2.5K Messages

3 months ago

Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your concerns with your mobile device. Have you contacted our mobile team?

Visitor

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2 Messages

Yes, they were only able to give me the device payment plan agreement, not an itemized bill.

Official Employee

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2.5K Messages

On the Xfinity App, you are able to view a PDF of your billing statement. It will give break down your bill for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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6 Messages

15 hours ago

I keep trying to use that feature, & keep getting an error message, "bad request: 404".

Xfinity/Comcast chatbot is useless and keeps putting me into an endless loop, despite repeated requests to contact a live agent.

Trying to contact Xfinity/Comcast by phone, results in repeated & aggressive upgrade sales pitches. 

Visitor

 • 

6 Messages

15 hours ago

I keep trying to use that feature, & keep getting an error message, "bad request: 404".

Xfinity/Comcast chatbot is useless and keeps putting me into an endless loop, despite repeated requests to contact a live agent.

Trying to contact Xfinity/Comcast by phone, results in repeated & aggressive upgrade sales pitches. 

Official Employee

 • 

3.7K Messages

@user_be7ad1 sorry for the inconvenience. Have you tried any app troubleshooting steps to correct this issue? For example, deleting and re-adding the app, clearing your cache & cookies, and making sure you are signed in as the primary. As an alternative you can visit a Xfinity Retail Store and request a print of your bill statements. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
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