Visitor

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3 Messages

Thursday, October 9th, 2025

Late

I have covid and been very ill and off work.i owe 52 dollars how long until my service is disconnected.i won't be back to work and paid until the 24 th

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Visitor

 • 

3 Messages

19 hours ago

It's internet no cable

Official Employee

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2.3K Messages

17 hours ago

@user_mcho3j I hope you get better soon! I would be more than happy to review your account to make sure your services won't get interrupted before the 24th. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

Visitor

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3 Messages

@XfinityRaul​ I'm unable to locate chat button 

Official Employee

 • 

2.3K Messages

@user_mcho3j To send a direct message you may need to:
 
 Click "Sign In"
 Click the "direct message" icon
 Click the "New message" (pencil and paper) icon
 Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
 Type your message in the text area near the bottom of the window
 Press Enter to send it

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