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auntawesome
1st Topic

Visitor

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2 Messages

Saturday, February 1st, 2025 5:32 AM

Less service, greater cost!

My bill went up by$20  but I lost NBC Bay Area Sports.  How does that work? This may be the impetus to get me to look at Sonic and YouTube TV.  30+ year customer and you finally have gotten on my last nerve!

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3 months ago

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XfinityDena

Official Employee

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3.2K Messages

3 months ago

@auntawesome I would be happy to review the account for a new discount. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account.  You can also set up the services directly from the website. 

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XfinityDena

Official Employee

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3.2K Messages

3 months ago

@auntawesome

 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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auntawesome

Visitor

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2 Messages

I saw no "Direct Message" icon anywhere.  I looked at your website but there are no offers which would reduce my bill.  The email I received announcing I would no longer receive NBC Sports Bay Area said my bill would be reduced by $16.50 (even though you were charging $17.50) but the new bill I received not only didn't have a reduction, it went up by $20 and includes now a $19 Regional Sports Fee!!!!!!!  I would prefer not to leave Xfinity but my nephew is exploring YouTube TV and Sonic for me.  

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3 months ago

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XfinityMartyR

Official Employee

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2K Messages

@auntawesome We would be more than happy to review your billing concerns with you. To access our direct message option, you will want to be signed in to your Xfinity Community Forum account, and then you should see the chat bubble box in the upper right-hand corner of the screen next to the bell icon. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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