Lied to and defrauded!

I've never done this but this is literally the worst company and customer service I've ever dealt with! It all started in January when my bill was hiked and I TEXTED (because of course you can't talk to someone) to lower it. They then offered me an ipad, mobile line, and internet for half the cost I was paying.  OK,  sounds good right? I accept the deal and it has been a NIGHTMARE since. 

First was all the one time charged.  OK.  But then,  after all the hassle,  they didn't lower my bill! Then,  now this is the icing,  they LOWERED my speed package AGAINST THE AGREEMENT.  So I canceled the mobile line and said I wanted to return the ipad. Customer service said OK and I could return it at the store. I HATE apple and literally only used the ipad once to set up the mobile line on it.  Then I got billed for it and realized hey I have to drive 45 minutes to the closest store to return this.  So I finally did after the bill and they tell me I can't return it because I had 7 days after canceling,  14 days from delivery, to return.  Their policy.  I explained the situation,  they didn't care, and also didn't care it WAS NOT EVEN USED,  THE TEXT CUSTOMER SERVICE SAID I COULD RETURN IT,  AND I HAD THE TEXTS AND DATA ON IT TO PROVE I HAVEN'T USED IT.  The manager said she's going to try and allow the return.  It has been five days and I'm still holding my breath. 

So I then text the customer chat again,  on a Wednesday,  falsely believing maybe I'll get one of the honest ones. Nope.  After being transferred eleven,  that's right 11 times!, one told me that if I added a mobile line with a preexisting phone my total bill with it and internet would be $40 and they would send a ticket to return the ipad and it would be 24-48 hours.  OK.  Great.  Foolish me.  They quickly added that mobile line, the costs, the bill and everything.  Well,  two days later I check and my internet bill is unchanged? And no email for the return ticket? K back to the chat again...i know I'm an idiot but there's LITERALLY NO OTHER WAY TO COMMUNICATE WITH THIS DISPICABLE COMPANY...... so after going through two more agents I was told that my internet was correct (which it was not) and I couldn't return the ipad now because of their policy!!! So by golly their employee got their commission for the mobile line but all the things to help me are non existent!

This is my last ditch effort.  If this isn't resolved asap I'm going full crazy.  I'm reporting all this fraud to [Edit: Solicitation]  I'm further going to cancel my debit card to prevent further charges for this ipad. If xfinity is so determined to get me to keep this damn ipad I don't want and price gouge me on everything I have no other option.  I've never been more disrespected and fed up with a company