Lied to

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Good afternoon @user_0mbd5e, and thank you for reaching out on our Community Forums, we appreciate it. Thank you for letting us know that you updated your plan to get a lower price and lost your movie channels, I completely understand your frustrations and why you are upset. We'd be happy to review options to get those channels added back. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further.