Life Changes and Hardship - Need to Modify TV/Internet Package

Hello Xfinity Team! With recent life changes and hardship, I am needing to modify my current TV/Internet package to an Internet-only plan. The website has no options for me to complete this task myself. Package prices have been increasing too much too often, I can no longer keep both. Online offers only have add-ons and upgrades, yet also often gets stuck buffering when I try to navigate the deals. Been a loyal customer for nearly 30 years and would like to stay aboard for Internet as a necessity for work, but I am hoping to find a price point that fits with my current circumstances. Thank you in advance!

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XfinityAmandaB

Official Employee

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2.1K Messages

1 month ago

user_4fc2e1 Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into options for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_4fc2e1

Life Changes and Hardship - Need to Modify TV/Internet Package

XfinityAmandaB

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