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joeco3161
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4 Messages

Friday, February 14th, 2025 3:06 PM

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Longtime customer, don't want to leave but bill has gotten out of hand. Any options for me?

Been a customer at my current address for going on 9 years (and many years before that elsewhere). Bill went up a lot over the last year+. I have always been happy with Xfinity as far as service and product and don't particularly want to leave, but I am going to have to take my business to a competitor if I can't get a deal to lower my monthly cost. Appreciate your help!

Question

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Updated 

2 months ago

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XfinityKassie

Official Employee

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1.7K Messages

2 months ago

 

joeco3161 Good morning! Thank you for reaching out to our Xfinity Community Forums Team. We appreciate your business over the years, and would be happy to review over some options that may be bit more budget friendly. To get started, can you please send a Direct Message with your name and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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joeco3161

4 Messages

i was chatting with support since 10:37, but have not received a response since 12:37 now. I understand you are helping many at once, but its been 3 hours and it seems I've now been forgotten.

2 months ago

0

user_w0n1p0

1 Message

2 months ago

Yup, my bill just went up by $10, no forewarning, just here's your new bill!

1

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XfinityRay

Official Employee

 • 

2.7K Messages

Hi there, user_w0n1p0! Thanks for reaching out about your bill. We list the end dates on any promotions you have on each statement. It is in green writing under the service. If there is a change to our pricing outside of a promotion on your account, we send a bill message in advance to let you know about the change. We are happy to go over our promotions to see if we lower the cost for you. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

XfinityEmilyB

Official Employee

 • 

1.9K Messages

2 months ago

@joeco3161 Thank you for trusting my team to review your account and find a new promotion you love! Every week, we unlock entertainment to our customers and make it free to enjoy! If you ever want to try something new, check out "Free This Week" to take advantage of the amazing content! Free featured content varies depending on your plan, so make sure to check every Monday to see what’s available: https://www.xfinity.com/hub/free-tv-movies/free-tv-week 

We are available here every day for support and you can always manage your account, troubleshoot, and get help through the Xfinity app. Thank you for your continued loyalty and I hope you have a great rest of your day! 

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