Looking for a customer service representative

user_wgb2ad, Hi there! Thanks for taking the time out of your Wednesday to reach out. As a subscriber myself, I can undersand the importance of getting your new debit card updated on your account. Once the new card is added, you can process your bill right away. I can help. To update your debit card for Xfinity Mobile, follow these steps:

**Xfinity Mobile website:**

1. Log in to your Xfinity Mobile account using the Primary or Manager’s Xfinity ID.
2. Navigate to **Settings > Payment Method > Update Card**.
3. Confirm your identity with a six-digit code sent to a trusted contact.
4. After updating your information, select **Save**.

**Xfinity app:**

1. Open the Xfinity app and log in.
2. Tap the **Account** tab in the lower-right corner.
3. Follow the prompts to update your card.

Note: An agent cannot update your payment information for you. Please let us know if this helps.