Looks like something went wrong message

I have tired to pay my bill online, in the app, over the phone, talked to several customer service reps, tech reps,….

Same message: Look like something went wrong…..

No one of them can fix the problem.
Last straw before dropping and moving service.

Can someone at Xfinity fix the problem without having me go through the same steps over as over again??

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XfinityAirelle

Official Employee

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3K Messages

10 days ago

user_0rirn4 We hear you. That is beyond frustrating, especially when you have already tried every possible way to pay and keep hitting the same error. Anyone would be at their breaking point after that.

Have you already tried clearing cache and cookies in your browser and app?

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user_0rirn4

Visitor

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2 Messages

10 days ago

Yes, did all of it many times

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XfinityAirelle

Official Employee

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3K Messages

user_0rirn4 Got it. We understand how important it is to be able to access your account online, so we would like to look into this for you.

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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10 days ago

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user_v8yhc6

Visitor

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3 Messages

6 days ago

Was this fixed. I have the same problem and am getting ready to drop the service. Last resort to pay my past due bill was to send in a paper check. Also I can’t change my account to autopay - get the same message.
I am tired of getting passed around to over six people with no fix

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XfinityDena

Official Employee

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4.1K Messages

@user_v8yhc6 I am sorry to hear of this issue. Do you get the same issue online or just in the app? Have you tried the link https://www.xfinity.com/bill-pay

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6 days ago

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user_v8yhc6

Visitor

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3 Messages

I tried online, app and online from different computers with no luck

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6 days ago

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XfinityDena

Official Employee

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4.1K Messages

Have you tried incognito mode? @user_v8yhc6

I am an Official Xfinity Employee.
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6 days ago

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user_v8yhc6

Visitor

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3 Messages

Yep. I spent hours on the phone with xfinity. Links in texts, online, sent to customer service, sent to the security people. Said there were locks on my account that they took off, but that didn’t fix it either

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6 days ago

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XfinityDena

Official Employee

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4.1K Messages

Have you reached back out to our CSA team if they were assisting you with this issue? They may have additional tickets to put in to investigate the issue you are experiencing. CSA Toll-Free Number: 1-888-565-4329. @user_v8yhc6

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 days ago

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Billing

user_0rirn4

Looks like something went wrong message

XfinityAirelle

user_0rirn4

XfinityAirelle

user_v8yhc6

XfinityDena

user_v8yhc6

XfinityDena

user_v8yhc6

XfinityDena

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