Visitor
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1 Message
Lost access to account
Somehow I have two account numbers one doing nothing that is somehow connected to my modem and another that I believe is charging me I accidentally unlinked the account I believe is charging me and now I have no way to stop autopay or change payment method or anything I need help to either stop the charges or get access to the account that was lost just to be clear it’s not the xfinity Id it’s the account number that I unlinked from the xfinity id
XfinityJustinM
Official Employee
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1.2K Messages
14 hours ago
Hi @user_dayeio, we can certainly perform some research to figure out what may have happened here. We'll need to gather some additional information via direct message to locate your account(s). Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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