lost channels

user_vynbvj, I appreciate you providing those channel details, and I completely understand why you're frustrated. After being a Comcast customer for 30 years, I can see why losing channels you've enjoyed and continuing to pay the same bill would be concerning. We certainly don't want you to feel like your concerns are being ignored and we appreciate you for your loyalty. Channel lineups can change due to programming agreements and licensing decisions made between content providers and distributors. That said, we'd be happy to review your account and the previous credits you mentioned to see what options may be available. We are the right expert team to assist over social media. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message, and we'll take a closer look at your account, review the billing concerns you've raised, and determine what assistance we may be able to provide. We appreciate your business and the opportunity to help.