Visitor
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2 Messages
Lost check
I am a disabled veteran. I have lost my job due to DOGE cuts, and my unemployment has run out. I was able to secure help with my bill from my states veterans administration. They sent a check to a address in Illinois, and the check has been lost. Please review my xfinity chats for specific details, but I need help finding this $600.00 check. I can not receive or make calls due to my phone being cut off. Please help. I need my phone for emergencies, due to my disability, and looking for a job.
XfinityOrlandoM
Official Employee
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2.8K Messages
1 day ago
@user_g5fqk3
Thanks for reaching out to us we do apologize for any Inconvenience you mentioned you mailed a physical check in to Xfinity to pay for your services When the check was mailed to the Xfinity did you include and detach the bottom of the portion of your bill that includes your account information?
If you did that the payment will get posted to your account once it's received, so it all depends on mailing time and the good old U.S. Postal service. How long has it been since the check was mailed out to Xfinity ?
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user_g5fqk3
Visitor
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2 Messages
1 day ago
@ xfinityOrlandoM the check was mailed September 4th 2025. I know the post office is slow, but I can't imagine they are that slow. And yes, all pertinent information was included with the check. Please see my xfinity chats for details. Please feel free to email me at the email address associated with my account. [Edited: "Personal Information"]
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