Regular Visitor
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2 Messages
Lower monthly bill
My bill this month was 315.73, need to lower or find another provider who offers better deals. Any specials could you apply to my account.
Regular Visitor
•
2 Messages
My bill this month was 315.73, need to lower or find another provider who offers better deals. Any specials could you apply to my account.
EG
Expert
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109.9K Messages
2 months ago
The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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1.1K Messages
2 months ago
Hello, @Hannah123 thank you for taking time to create a post. You've contacted the right place for assistance to check on current promotion pricing, and I completely understand wanting to explore options. I do the same thing when I have a billing increase, and I can help with an account review.
Since I will need to gather some information to locate your account, and we don't want that here in our public conversation. When you have time, please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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