Skip to main content

    Support

    Offers

U
user_azmmy3
1st Topic

1 Message

Sunday, February 16th, 2025 7:43 PM

lower my bill

Hello, I would like to connect with a Digital Specialist to help lower my bill. I just need fast internet, no other services, please. Promo has ended and it has gone up an additional $40 over the last few months.  Budget wise would be great to keep it around $95/mo.  Please reach out at your convenience.


Thank you in advance!

Question

 • 

Updated 

1 day ago

93

3

0

Accepted Solution

XfinityChristy

Official Employee

 • 

1.9K Messages

2 months ago

Thanks again for reaching out @user_azmmy3. I am glad we were able to assist and address your concerns. Please create a new post if you have any other questions or concerns our team is here to help. 

0

0

XfinitySheila

Official Employee

 • 

1.1K Messages

2 months ago

Hi there! I would love to assist you with finding a new offer that meets your needs.

 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

2

0

user_yhte9e

1 Message

my bill jumped over 85 dollars. why

Like

Reply

1 day ago

0

XfinityThomasC

Official Employee

 • 

2.4K Messages

Hello, @user_yhte9e

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

0

user_0s4za9

2 Messages

29 days ago

Lower my bill. Way too high now and hardly use many of the things I'm paying for. Navigating plan builder is not working for me. 

3

0

XfinityJamesC

Official Employee

 • 

2.1K Messages

Greetings, @user_0s4za9! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about lowering your bill. You have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

29 days ago

0

user_0s4za9

2 Messages

I'm not seeing any direct message icon.

Like

Reply

29 days ago

0

XfinityJamesC

Official Employee

 • 

2.1K Messages

Thanks for letting me know, @user_0s4za9. Our good friend, @BruceW, created this excellent explanation for us!

 

To send a private message to Xfinity Support from any Forum page:

  • Click "Sign In" (if necessary - there will be a visible prompt)
  • Click the "Direct Messaging" (square speech bubble) icon
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing, a drop-down list will appear. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic should replace the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

See https://comca.st/3kYXwkR for an example

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

29 days ago

0

forum icon

New to the Community?

Start Here