Visitor
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1 Message
Loyal customer since 2015 but they Increased price for a gig plan
Loyal customer since 2015. Moved from a
LA to VA in 2022 but kept Xfinity as my provider even though the Verizon Fios is famous in my area. Now Xfinity kept on icreasing my plan price. It was under $50 for 500mbps and I was extremely happy with the stability and speed. Then they increased to $70 with 1gbps plan and I felt uncomfortable but then thought about gig speed and got okay with that last year. Now today 08/08/2026, Xfinity increased my rate to $120 per month for the gig speed. I would like to go back to 500mbps under $50 per month since I use my own modem and I'm anyway getting 500mbps on 1gig speed since I used old modem.
I would request someone to help me. I chatted with Xfinity customer service and they offered $80 for 500mbps which is insane. Xfinity offers new customer 1gbps for $50 with 5 years price lock (contract) but they don't care about existing and loyal customer!! Seriously, their marketing department needs to learn to retain existing customers rather than building new customers base. It's ridiculous!!
Somebody help me please 🥺 🙏 Thanks much in advance.
XfinityJeff
Official Employee
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1.2K Messages
9 days ago
Good morning @alpha.piyush, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I can definitely understand wanting to lower the bill for your service, and you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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